Welcome to the Tire Wheel Shop FAQ page! We’ve compiled answers to the most common questions about our off-road products, shipping, payments, and more. Can’t find what you need? Contact our adventure-ready support team at [email protected].
About Tire Wheel Shop
Who is Tire Wheel Shop?
We’re passionate off-road enthusiasts dedicated to delivering premium ATV, UTV, and off-road vehicle parts worldwide. From rugged Black Rhino Wheels to high-performance Falcon Ridge Tires, we test every product we sell on real trails.
Where are you located?
Our headquarters is at 2422 Friendship Lane, North Branch, US 55056. We ship globally (excluding some Asian and remote regions) with fast, reliable delivery options.
Products & Selection
What types of off-road products do you carry?
Our inventory includes:
- Premium tires (CST, EFX, Falcon Ridge, Frontline, GMZ)
- Durable wheels (Black Rhino, Falcon Ridge)
- Protective gear (bumpers, fenders, CV boot guards)
- Vehicle enclosures (cab covers, doors)
- Functional accessories (gun racks, phone mounts, coolers)
How do I choose the right tires for my off-road vehicle?
Our team of off-road experts can help you select tires based on your terrain (mud, rocks, sand), vehicle type, and performance needs. Email us at [email protected] for personalized recommendations.
Ordering & Payments
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect all transactions. We never store full payment details on our servers.
Shipping & Delivery
Where do you ship?
We ship worldwide to off-road enthusiasts everywhere, excluding some Asian countries and remote regions. Contact us if you’re unsure about delivery to your location.
What are my shipping options?
Standard Expedited Shipping ($12.95 flat rate):
- Carriers: DHL or FedEx
- Delivery Time: 10-15 days after shipping
- Best for: Riders who want their Maxxis tires or Black Rhino wheels fast
- Carrier: EMS
- Delivery Time: 15-25 days after shipping
- Best for: Budget-conscious adventurers stocking up on multiple accessories
How long does order processing take?
All orders ship within 1-2 business days after payment confirmation. You’ll receive tracking information as soon as your heavy-duty tires or accessories are on their way.
How are heavy items like wheels and tires packaged?
We use:
- Heavy-duty packaging for wheels and bumpers
- Specialized tire wrapping to prevent transit damage
- Reinforced boxes for fragile accessories
Returns & Exchanges
What’s your return policy?
We offer a 15-day return policy from the delivery date. Items must be in original, unused condition with all packaging. Contact us at [email protected] to initiate a return.
What if my product arrives damaged?
While we take extreme care with packaging, if your gear arrives damaged, contact us immediately at [email protected] with photos of the damage. We’ll arrange a replacement or refund.
Do you offer exchanges?
Yes! If you need a different size tire or wheel, contact us within 15 days of delivery. You’ll be responsible for return shipping unless the error was ours.
Contact & Support
How can I contact customer service?
Our off-road experts are standing by at [email protected]. We typically respond within 24 hours.
Do you offer technical support for installed products?
While we don’t provide mechanical services, our team can offer general guidance on installation of bumpers, cab enclosures, and other accessories. For complex installations, we recommend consulting a professional off-road mechanic.
Ready to conquer new trails? Shop our selection of premium off-road gear today and experience the Tire Wheel Shop difference in quality and service!